Refund & Cancellation Policy

Virtual Office & Room Bookings

This policy outlines the terms for cancellations, refunds, and changes relating to virtual office services and room bookings.
 

Virtual Office Subscriptions

Monthly Fees

All virtual office plans are billed monthly in advance.

• Payments are non-refundable once the billing period has commenced

• You may cancel your subscription at any time

• Cancellations will take effect at the end of the current billing period

Partial Months

• No refunds or credits will be provided for unused time within a billing period

Room Bookings (Included Hours)

Cancellations

• Bookings must be cancelled with at least 12 hours’ notice

• Cancellations made within this timeframe will not be deducted from your monthly included hours

Late Cancellations / No-Shows

• Cancellations made with less than 12 hours’ notice, or failure to attend, will:

  • Be deducted from your included monthly hours

Additional Paid Bookings

Cancellations

• More than 12 hours’ notice → Full refund or credit

• Less than 12 hours’ notice → No refund

No-Shows

• No refund or credit will be issued

 

Service Availability

While we aim to provide consistent access to facilities:

• Access to rooms is subject to availability

• In the unlikely event that we need to cancel a booking:

  • You will be offered a reschedule or full refund (if applicable)

 

Mail Services

• Mail handling services are included as part of your subscription

• No refunds are provided for unused mail services

 

Exceptional Circumstances

We understand that unforeseen situations can occur.

• Refunds or credits outside of this policy may be considered at our discretion

 

Changes to This Policy

We reserve the right to update this policy at any time.
Any changes will be communicated to active clients.

 

Contact

If you have any questions regarding this policy, please contact us directly.