Terms & Conditions

Virtual Office & Room Hire Services

These Terms & Conditions govern the use of virtual office services and room hire facilities. By engaging our services, you agree to the terms outlined below.

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1. Services

We provide virtual office services, which may include:

• Use of a commercial business address

• Mail handling and notification

• Access to meeting rooms or office space (depending on plan)

Services are provided in accordance with the selected plan and are subject to availability.

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2. Eligibility & Use

• Clients must use the address for legitimate business purposes only

• The address must not be used for:

  • Illegal activities

  • Misleading registrations

  • High-risk or regulated business activities without prior approval

We reserve the right to refuse or terminate services if misuse is identified.

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3. Subscription & Payments

• All plans are billed monthly in advance

• Fees must be paid on time to maintain access to services

• Failure to pay may result in:

  • Suspension of services

  • Withholding of mail

  • Cancellation of bookings
     

4. Mail Handling

• Mail will be accepted during business hours

• Clients will be notified when mail is received

• Mail must be collected within a reasonable timeframe

We do not accept responsibility for:

• Loss or damage of mail beyond reasonable control

• Perishable or hazardous items

We reserve the right to refuse delivery of inappropriate items.
 

5. Room Bookings & Facility Use

Booking Access

• Room access is available to eligible clients based on their plan

• All bookings are subject to availability

Use of Facilities

Clients agree to:

• Use rooms in a professional manner

• Leave spaces clean and tidy

• Respect other users and staff

Prohibited Use

• Illegal or unsafe activities

• Excessive noise or disruption

• Damage to property
   

6. Included Hours & Additional Use

• Any included room usage (e.g. 4 hours/month) must be used within the billing period

• Unused hours do not roll over

• Additional usage may be charged at an agreed hourly rate
   

7. Cancellations & No-Shows

• Bookings must be cancelled with appropriate notice (as outlined in the Refund Policy)

• Late cancellations or no-shows may:

  • Be deducted from included hours

  • Incur charges where applicable
     

8. Access & Security

• Access to the premises may be restricted to business hours unless otherwise arranged

• Clients are responsible for:

  • Their own belongings

  • Ensuring secure use of the premises

We are not liable for loss, theft, or damage to personal property.
 

9. Internet Use

• Wi-Fi access is provided for general business use

• Users must not:

  • Access illegal content

  • Engage in harmful or disruptive online activity

We reserve the right to restrict access if misuse occurs.
 

10. Liability

To the extent permitted by law:

• We are not liable for indirect or consequential loss

• Our liability is limited to the value of services provided

Nothing in these terms excludes rights under Australian Consumer Law.
 

11. Termination

We may terminate or suspend services if:

• Terms are breached

• Payments are overdue

• Services are misused

Clients may cancel their subscription in accordance with the Refund Policy.
 

12. Changes to Services

We reserve the right to:

• Modify services

• Update pricing

• Change availability of rooms

Reasonable notice will be provided where possible.
 

13. Privacy

Client information will be handled in accordance with applicable privacy laws.
We will not share personal information except where required by law or to deliver services.
 

14. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia.
 

15. Contact

For any questions regarding these Terms & Conditions, please contact us directly.